RIP off I couldn’t access my spare Samsung A10… Thanks again for your understanding and patience! Yours Sincerely, Mobile Unlocked Support Mobile Unlocked values every customer and works hard to provide customers with an enjoyable experience when using our services.

Would you mind providing us with your email account and order ID and we will respond to your email after various checks have been completed. If the problem cannot be resolved we will refund you if your order is within our 30 days money back policy We tried to locate your records from our system but failed. Any technical problems you have encountered when using our services can be resolved by contacting our support team and liaise with them to resolve the issue, this includes providing screenshots and order information. We do follow our 30-day money back policy. Customer satisfaction is the ultimate goal at Mobile Unlocked Our prime motive is to assist the customers to solve their current issues. We are very sorry that no fitting solution could be found this time but we will be happy to get a chance to convince you of our service with your next device in need of unlocking.Dear Customer, We regret the inconvenience caused to you.

Accordingly, we tried our best to resolve the issue with your device to your full satisfaction and have this reflected also in your feedback and our response to it. Unfortunately the firmware of your device did not provide an option to apply the ordered codes, so we offered another unlocking method via cable, also free of charge, and as an alternative either a free Unlock Code for any replacement device of yours or a voucher to have the unlock done via hardware by a local phone repair shop.

Thank you! Update: Upon reaching out, your IMEI was removed from the regular processing queue but processed manually instead and your Unlock Codes were provided completely free of charge. Please contact our Support Team at or reach out directly to Sam (our CEO) at with your Order # so we can check what went wrong and try to sort this out right away. Thank you for your feedback, Adam! We are very sorry to hear about the issue with your order.

Reply from UnlockBase Updated 27 Sept 2022

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